Privacy and Cookies Policy
This policy sets out how Capstar Services (UK) Limited (“Capstar”) uses and protects any information that you give us or that we may collect or otherwise process in the course of your using our website or any of our ground transportation services or a dedicated driver for ground transportation services. Capstar is committed to ensuring that your privacy is protected and is the controller of your personal data for data protection purposes.
Capstar may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 2014.
If you have any questions about this policy or your information, please contact us at email@example.com
What we collect
We may collect the following information:
- name and job title;
- contact information including email, phone number, address and place of work as well as contact information for any recipient or sender of a Package;
- information about the requested Journey (e.g. pick up/drop off addresses) or any Package to be collected or sent;
- name of passengers and any specific travel requirements such as disability requirements, whether minors are travelling, VIP status or any other information contained in the Booking Request (with respect to ground transportation services) or in the Specific Details (with respect to the supply of a dedicated driver);
- credit or debit card details;
- demographic information such as postcode, preferences and interests; and
- other information relevant to customer surveys and/or offers.
What we do with the information we gather
We may use this information for the following purposes:
- to set up and administer your account;
- to carry out our obligations arising from any bookings that you have made with us or other services provided to you;
- to communicate with you;
- to investigate any complaints or queries with respect to our website or services;
- to conduct surveys and market research;
- to improve and develop our website and other products and services and provide you with details of our promotions, products and services (where we have the appropriate permissions to do so);
- to gather management information to form statistical and trend analysis; and
- to meet legal and regulatory purposes.
We may also use a live time GPS tracker system in order to ensure that your Journey is as efficient as possible which we will monitor from our office.
The UK Data Protection Act 1998 gives special protection to sensitive personal data which will include information about a passenger’s health. We may collect information about a passenger’s disabilities so we can provide a better service and make any necessary adjustments to our vehicles and the Journey. By using our services, you agree that we may process data about your health for these purposes. If you are providing this information on behalf of others, please make sure you have their permission to share such information.
In the event that the business is sold or integrated with another business, your details will be disclosed to our advisors and any prospective purchaser’s advisors and will be passed to the new owners of the business.
We may also disclose your information when we believe that it is appropriate to comply with the law, enforce or apply our terms and conditions or other policies or to protect the rights, property and safety of Capstar, our clients and others.
We may employ the services of a third party to help us in certain areas, such as when that third party provides the dedicated driver or chauffeuring services on our behalf, or for website hosting and maintenance. In some cases, the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.
As stated above, we may use your email address information to periodically send you promotional material about our new products and services or special offers which we think may be of interest to you. If you do not wish to receive such emails, please email us at firstname.lastname@example.org or click on the unsubscribe link at the bottom of any emails you receive.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, by email, over the phone and in person. However, we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers. However, please note that if you select such settings you may be unable to access certain parts of our website or certain content or functionality may not be available.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy statement applicable to the website in question.
Access to your personal data
You may request details of personal data that we hold about you under the Data Protection Act 1998. A small fee may be payable and we may require you to provide verification of your identity. If you would like a copy of the information held on you please email email@example.com. Please note that in certain circumstances, we may withhold access to your personal data where we have the right to do so under the Data Protection Act 1998.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.